Frequently Asked Questions
Everything you need to know about your Good Smile US order.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. For pre-order items, please refer to the specific release date mentioned on the product page.
What is your return policy for apparel and accessories?
We accept returns on unworn and unwashed items with original tags attached within 30 days of delivery. Please note that limited edition drops and blind boxes are final sale.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Are your products authentic and officially licensed?
Absolutely. Every item sold on Good Smile US is 100% authentic and officially licensed, ensuring the highest quality standards for our fans and collectors.
Do you offer international shipping outside of the US?
Currently, the Good Smile US store primarily serves customers in the United States and Canada. For other regions, please visit our Global Online Shop.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.